Digital S1's policies and procedures for handling
customer information have been created with the understanding that
Internet technologies are still evolving and that Internet business
methods are continuing to evolve to meet the needs and opportunities
of the changing technologies. As a result, Digital S1's policies and
procedures are subject to change.
In the course of serving
its customers, Digital S1 acquires, stores and transmits customer
communications and information that customers may regard as private
or sensitive. Some of this information - such as the customer's
name, address, telephone number, and credit card data - is provided
to Digital S1 by its customers in order to establish service. Other
information - such as the customer's account status, choice of
services, and customer logs - is created and maintained by Digital S1
in the normal course of providing service. Digital S1 also uses
cookies, which are small pieces of information that a web site can
store in a designated file on a user's computer for various reasons.
For example, Digital S1 uses cookies on the landing pages of products
sold online which record the customer information that is required
on the order form. This information is then forwarded to an internal
sales tracking database within Digital S1. In addition, Digital S1 may
store customers' electronic mail and other communications as a
necessary incident to the transmission and delivery of those
communications.
Data Security
Digital S1 will
protect the confidentiality of its customers' information, account
information and personal communications to the fullest extent
possible and consistent with the law and the legitimate interests of
Digital S1, its partners, its employees and other customers of
Digital S1's services. To protect the loss, misuse, and alteration of
information that is collected from customers, Digital S1 has
appropriate physical, electronic, and managerial procedures in
place.
How is customer information
used?
Digital S1 may share customer information with
selected partners, for example, to provide customers with
information about products which might be of interest to the
customer or to enable the customer to take advantage of special
partner programs. Digital S1 may also use customer information to
provide its customers with system information or information about
new or upgraded products.
In addition, Digital S1 shares its web site usage information about
visitors to Digital S1's web sites with a third-party company, LinkShare,
for the purpose of targeting Digital S1's advertisements on Digital S1's
sites and other sites. For this purpose, Digital S1 and LinkShare
note some of the pages visited on Digital S1's web site through the
use of pixel tags (also called clear gifs). The information collected
by LinkShare through the use of these pixel tags is not personally
identifiable. For more information about LinkShare, customers may
go to http://www.linkshare.com.
Opt Out &
Modifications
Customers may opt out of receiving notices of new or upgraded
products from Digital S1 and Digital S1 partners by sending an email
with "Opt Out" in the subject heading from the email account in
question to support@Digital S1.com. However, customers may not opt out
of receiving information from Digital S1 which is essential for
maintaining or updating customers' accounts or system information.
Most
customers may access and modify their personal information via
their online personal control panel/account information page.
All other customers may access and modify their personal information
by contacting the Digital S1 Billing Department at billing@Digital S1.com.
Domain name customers who have registered a domain name with
Digital S1 and wish to change the Technical Contact from Digital S1 to
another company, may send a request to hostmaster@Digital S1.com. It
is important to note that customer domain name registration
information is made publicly available in the registry of domain
names.
Disclosure of Customer Information &
Communications
Digital S1 will not otherwise disclose its customers' personal
and account information unless Digital S1 has reason to believe that
disclosing such information is necessary to identify, make contact
with, or bring legal action against someone who may be causing harm
or interfering with the rights or property of Digital S1, Digital S1's
customers, or others, or where Digital S1 has a good faith belief that
the law requires such disclosure.
Digital S1 also will not, except for reasons stated below,
disclose to third parties the contents of any electronic mail or
other electronic communications that Digital S1 stores or transmits
for its customers. The circumstances under which Digital S1 will
disclose such electronic customer communications are when:
it is
necessary in order to provide service to the customer;
it is
necessary to protect the legitimate interests of Digital S1 and its
customers;
it is required to cooperate with interception orders,
warrants, or other legal process that Digital S1 determines in its
sole discretion to be valid and enforceable; and
it is necessary
to provide to a law enforcement agency when the contents are
inadvertently obtained by Digital S1 and appear to pertain to the
commission of a crime.
Digital S1 disclaims any intention to
censor, edit or engage in ongoing review or surveillance of
communications stored on or transmitted through its facilities by
customers or others. Digital S1 will, however, review, delete or block
access to communications that may harm Digital S1, its customers or
third parties. The grounds on which Digital S1 may take such action
include, but are not limited to, actual or potential violations of
Digital S1's Acceptable Use Policy.
Effective:
10/01/01
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